Last Updated: July 2026
1. Information We Collect & Methods of collection
To provide the Safecater UK service, we collect essential data to ensure your compliance with food safety regulations. This includes:
- Account Data: Business name, Business type, email address, Business Logo, and billing information.
- Employee Data: First and last names of kitchen staff, preferred languages, generated 6-digit PINs, sessions and digital signatures.
- Compliance Data: Daily temperature logs, Pest-control certificates, Employee training certificates, Legacy scanned records, hygiene checklists, delivery records, and timestamps submitted by your staff.
We collect information through the following methods:
- Direct input: Information you or your staff provide directly when setting up your account or adding staff.
- Automated collection: information automatically collected as you and your staff use the service, such as temperature logs and timestamps.
2. How We Protect Employee Data
We understand that handling employee data (such as names and digital signatures) requires strict security. All data is encrypted in transit and at rest, and stored on highly secure cloud servers.
We will never sell, rent, or share your employee data or compliance logs externally. Your data belongs to you. The only time this data leaves our secure servers is when you, the authorized business owner or manager, explicitly choose to export your logs to PDF to present to an Environmental Health Officer (EHO Export).
3. Safe Catering Forms & Open Government Licence
Our platform digitizes and translates the official "Safe Catering" record forms to help your business maintain compliance.
Safecater UK contains public sector information licensed under the Open Government Licence v3.0 (OGL v3.0). We utilize materials originally published by the Food Standards Agency (FSA) and Food Standards Scotland (FSS). Please note that Safecater UK is a privately owned software company and is not officially affiliated with, endorsed by, or operated by the FSA, FSS, or any UK government body.
4. Data Retention & Deletion
Food safety regulations typically require you to keep records for a specific period (often between 6 months to a year, depending on the food type). We retain your daily logs securely in your EHO export vault for the duration of your active subscription. You can export your logs to PDF at any time for your records or to present to an EHO.
If you cancel your subscription, you will be prompted to download your historical data. After a 30-day grace period, all your data including account information, kitchen logs, employee records, and digital signatures will be permanently deleted from our servers in accordance with UK GDPR.
Deleting a single kitchen is separate from subscription cancellation and after this action we will automatically package that kitchen's compliance records into a ZIP file and email a download link to your billing email address. That link, and the underlying records, remain available for 14 days, after which they are permanently deleted from our servers and cannot be recovered.
5. Contact Us
If you have any questions about this Privacy Policy, how we handle your kitchen's data, or your rights under UK GDPR, please contact our Data Protection Officer at:
Email: support@safecater.com
Bear in mind: Compliance score (on the dashboard) is in no way reflective on what you will get on your next eho inspection.